A well-established, high-performing KPO/BPO platform located in the Caribbean, with a proven track record of delivering premium multilingual services to a prestigious, long-standing client base.
Highlights
Location: Caribbean-based operations center with both nearshore and offshore capabilities.
Team: 1,100+ employees with expansion capacity for 400 additional workstations.
Leadership: Seasoned management with over 20 years of experience in the BPO sector.
Languages: Services delivered in English, Spanish, and French.
Services Provided
Tier 2+ voice support
Back-office processing
Email, chat, and SMS communication
Specialized in customer service, retention, collections, and sales
Client Portfolio
Longstanding contracts (4–11 years)
Blue-chip clients with top-tier satisfaction rankings
#1 performance ranking for every client served
Service Distribution
Sales: 48%
Customer Service: 43%
Retention: 7%
Collections: 2%
Industry Exposure
Human Capital
Telecom
Finance
Media (Inbound & Outbound)
Financial Snapshot (CY 2025 Projections)
Gross Profit: $11.4M
Estimated EBITDA: $1.7M
EBITDA Margin: ~15% with potential incremental margins over 35%
Ad#:2422713
