Last Updated: May 6, 2013
BizBuySell has been awarded TRUSTe's Privacy Seal signifying that this privacy statement and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. The TRUSTe program does not cover information that may be collected through downloadable software. The TRUSTe program covers only information that is collected through this Website, www.BizBuySell.com. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. When you visit a website displaying the TRUSTe trustmark, you can expect to be notified of the following information:
Questions regarding this statement should be submitted via this contact form. Alternatively, please contact us by mail at BizBuySell Administration -- Privacy Statement, 185 Berry Street, Suite 4000, San Francisco, CA 94107, or by telephone at 888-777-9892.
This privacy statement covers the website http://www.bizbuysell.com/. By accessing, using or registering with BizBuySell's website, you accept and agree to BizBuySell's Privacy Statement. BizBuySell provides a variety of online services to assist individuals and brokers with buying and selling businesses and franchises. BizBuySell values your privacy, feedback and candor very highly. Any user information we collect is considered private and we do not use it or share it except as permitted herein, without the user's permission. We use this personal information at BizBuySell to provide the best quality service possible. The following privacy statement summarizes BizBuySell's protection and use of any personal information provided by visitors to the BizBuySell site.
This statement does not apply to any public area of BizBuySell's website or services. In the event you submit personal information to contact another member, contact a lister about a listing, create a listing, add a contact on a listing, or post to the BizBuySell Community or BrokerWorks Broker Directory, such information becomes publicly available and BizBuySell is not responsible for the personal information you choose to submit to these services, forums, listings, or persons.
BizBuySell collects user information from several areas of the BizBuySell site including products; business services; the adding and editing of business and franchise listings; the adding and editing of BrokerWorks Profiles; email forms; the BizBuySell Community; and any surveys or contests that BizBuySell may sponsor. BizBuySell collects individual user search activity for statistical, archival, and business purposes. BizBuySell collects financial information (such as billing address, credit card number, expiration date) for billing payment and credit card authorization purposes. BizBuySell may track the IP address of a user's computer or place a "cookie" in the browser files of a user's computer. This is required by BizBuySell services to provide automated features.
Collected information helps BizBuySell better understand its users' needs in order to improve its product and service offerings. Email addresses are used to communicate with members through the BizBuySell Buyer and Broker Bulletins (monthly email news summaries), promotional emails, partner emails and for site administration purposes. Users may be deleted from Bulletins, promotional email and partner email lists at their request. Personal information may be used to contact users for the purpose of research, product development, marketing, or customer service, if the user has opted to receive such communication. User search activity is collected and analyzed and may be utilized by BizBuySell in the aggregate or in the abstract for a variety of business purposes. Financial information is used to bill users for products and services purchased. Within BizBuySell, only accounting managers have access to the credit card account information. This information is not shared with anyone outside of BizBuySell. IP address and cookie log data is analyzed to better understand traffic flows and user preferences. BizBuySell may retain the data it collects indefinitely. You may have your personal information deleted or deactivated by contacting us here. You may be asked to confirm your identity. You will receive a response within 10 business days.
You may NOT use the Email the Broker, Email a Listing service or other email services that we offer to send spam (i.e. unsolicited commercial email) or otherwise send content that would violate BizBuySell's Terms and Conditions. We may monitor, track or save the use of this feature, but will be under no obligation to monitor, track or save these email messages sent from these tools. If you send an email using the Email a Listing to a Friend service to an email address that is not registered in our system, we do not use that email address for any purpose other than to send your email, and for us to automatically send your friend a one-time email inviting him or her to visit the site. BizBuySell stores this information for the sole purpose of sending this one-time email and for tracking the success of our referral program. We also do not rent or sell these email addresses of un-registered users.
Though BizBuySell makes every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.
BizBuySell shares member information in the following areas on the site: Business and Franchise Listing Service, BizAlerts, BizBuySell Community and the Broker Directory. When a member enters a business or franchise listing in the Listing Service, listing contact information is also entered. In addition, members searching BizBuySell can view contact information (name and phone number) when they view a listing profile. BizBuySell allows users to share contact information with one another via its BizAlerts service. With BizAlerts users can save their business search criteria to have information about businesses that match the specified criteria emailed to them. When selecting this service, users are given the option of releasing their contact information to other users who have business listings that match their criteria. This contact information is then shared with the users who have business listings that match the buying or leasing criteria. Unless required by law as detailed in this section or a user specifically takes action as discussed in this paragraph, BizBuySell does not share individual user search activity information and such activity information remains private to the individual user and to BizBuySell. BrokerWorks members agree to share their contact information and allow all BizBuySell users to view their contact information via the BizBuySell Broker Directory or via links made available to users on a listing or in an email. BizBuySell users who do not opt out of the Broker Directory service during registration with BizBuySell (or anytime thereafter) also agree to share their contact information via the BizBuySell Broker Directory.
BizBuySell shares information with its partners for the purpose of providing related services in which we deem our users have interest. The use that BizBuySell's partners make of customer information will not exceed BizBuySell's use of the data. Key billing information (such as credit card number, expiration date and dollar amount) gathered from users making online purchases of products or services is shared with Verisign, our credit card processing partner, in order to authorize charges to the credit card. BizBuySell also uses third party providers to perform email and postal mailings on behalf of BizBuySell, but this information (such as name, address and email) is confidential and is not used by the provider for any other purpose.
BizBuySell does not rent or lease user information to any third party, except as disclosed here. From time to time, BizBuySell may obtain information (such as electronic mail addresses) from third party providers. It is our goal to only contact individuals who we believe may have a legitimate business interest in BizBuySell based on their membership or participation in other organizations or web sites, and who have indicated a willingness to be contacted for this purpose. While BizBuySell endeavors to work with other sites and companies with a similar respect for user privacy, BizBuySell cannot be responsible for the privacy practices of other sites.
Please be aware that in the event BizBuySell merges with a third party, or in the event all or substantially all of BizBuySell's assets are acquired by a third party, customer information, including personal information, will be shared and/or transferred to such third party. The information may only be used or shared by such third parties for the primary purpose for which the information was originally collected. If such third parties, or if BizBuySell for its own business needs, desire to use the personal information for another purpose, you will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information prior to the information being used for a new purpose, and you will have the opportunity to opt out of such new use of your personal information.
BizBuySell's clients and their personal information are considered to be BizBuySell's greatest asset and thus their privacy is treated with the utmost regard and respect. BizBuySell takes every reasonable precaution to secure personal information within both its computers and its physical premises.
The security of your personal information is important to BizBuySell. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link http://www.verisign.com].
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our website, please contact us.
Cookies are used on this site. A cookie is a small text file that is stored on a user's computer for record-keeping purposes.
We use both session cookies and persistent cookies. We use session cookies to make it easier for you to use our site and to enable certain specialized functionality that requires maintaining information about your session. A session cookie is not stored on your hard disk and expires when you close your browser. A persistent cookie remains on your hard disk for an extended period of time. You can remove persistent cookies by following the directions in your Internet browser's "help" files.
If you select the "Remember Me" function on the website, we will store a persistent cookie on your hard drive which allows you to bypass the login requirement each time you access the site. Additionally, we use a persistent cookie to enable us to track and target the interests of our users to enhance the experience on our site.
We do not store in persistent cookies any personal information you submit while on our site.
Our third party advertising partner employs a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers'' personal information. To learn more about our advertising company's use of clear gifs, please go to the website of our advertising partners: www.bizo.com, www.marinsoftware.com, www.citybiznetwork.com, www.adknowledge.com, www.google.com.
We use third-party advertising companies to serve ads when you visit our Web site. The third-party advertising technology that we use on this Web site uses information derived from your visits to this site to target advertising within this site. In addition, our advertisers may use other third-party advertising technology to target advertising on this site and other sites. In the course of advertisements being served to you, a unique third-party cookie or cookies may be placed your browser. In addition, we may use Web beacons, provided by third-party advertising companies, to help manage and optimize our online advertising. Web beacons enable us to recognize a browser's cookie when a browser visits this site, and to learn which banner ads bring users to our Web site. To "opt-out," please click here or visit http://www.networkadvertising.org/consumer/opt_out.asp.
We post customer testimonials on our website which may contain personal information such as the customer's name. We do obtain the customer's consent to post their name along with their testimonial prior to any posting of such testimonial. To request removal of your personal information from these testimonials, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us here. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Our Website includes Social Media Features, such as the Facebook Like button and Widgets, such as the Twitter button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy statement of the company providing it.
Our Site includes links to other Websites whose privacy practices may differ from those of BizBuySell. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Website you visit.
BizBuySell utilizes email as a vital and primary communication channel with registered users and customers. As a registered user/customer, you hereby acknowledge and grant BizBuySell the permission to communicate with you via email (as well as other communication channels such as phone and fax) for any purposes BizBuySell determines to be relevant including, but not limited to, system messages, product updates, service announcements and other marketing messages. BizBuySell will use best efforts to honor customers request to opt out of marketing messages, but under no circumstances will BizBuySell have any liability for sending any email to its registered users/customers.
Users who do not wish to receive marketing emails including the BizBuySell Bulletins, BizBuySell promotional Emails, or Sponsor Emails are requested to contact BizBuySell Client Services, or select the opt-out option that is available on all email correspondence. Additionally, users may also opt out of BizAlerts by returning to the BizAlerts section and clicking on the "Cancel Notification" link. We also send our users site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about service notices and responsibilities. BizBuySell occasionally communicates with its users via email and phone to provide information about requested services and regarding issues related to their account. It is important to note that this communication is not used for marketing or promotional purposes. Requesting the deletion of certain types of user information may prevent users from accessing some website features.
You may correct or update your personal information by going to the area of the site where you submitted the information, and following the instructions to view, change or delete the information.
Subscriptions will automatically renew using the Customer's current credit card account number unless Customer notifies BizBuySell (in writing) thirty (30) days prior to the renewal date to cancel such subscription. All cancellation requests will be processed within two (2) business days and a confirmation email will be sent via the customer's email account on record with BizBuySell. The membership will be deactivated at the end of the current billing term. If Customer has a question about a cancellation, Customer should contact BizBuySell Client Services here [link to feedback form] or at 888-777-9892. The Company reserves the right to change its fees or billing methods at any time. The Company will provide timely notice to the affected Customers of any such changes.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us here. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Credit card information submitted to BizBuySell is typically used for a one-time charge to your account, and subsequent orders for renewals require users to resubmit the credit information. (An exception: BrokerWorks Membership accounts and Franchise Directory advertising are automatically renewed each month, using the original credit information submitted.) Therefore, for added security, any credit card information submitted to BizBuySell is not accessible for review or modification by signing on to your ad. If you have questions regarding the credit card information used in ordering your products or services, please contact us or at 888-777-9892.
BizBuySell may provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice (including via fax), or through posting of such notice on our website, as determined by BizBuySell in our sole discretion. BizBuySell reserves the right to determine the form and means of providing notifications to our users, provided that you may opt out of certain means of notification as described herein. BizBuySell is not responsible for any automatic filtering you or your network provider may apply to email notifications we send to the email address you provide us. We recommend that you add news@BizBuySell.com to your email address book to help ensure you receive email notifications from us.
If BizBuySell decides to change its privacy statement, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
BizBuySell reserves the right to modify this privacy statement at any time, so please review it frequently. If BizBuySell makes material changes to this statement, we will notify you here, by email, or by means of a notice on our home page.